Exceptional Family Member Program (EFMP)


9810 Lee Road
Fort Jackson, SC 29207
Google Map

+1 (803)751-5256

Military DSN Tel:
+1 (312)734-5256

Write an ICE comment

EFMP (Exceptional Family Member Program)

The Exceptional Family Member Program (EFMP) provides comprehensive support to family members with special needs. EFMP takes an all-inclusive approach to coordinate military and civilian community, educational, medical, housing, and personnel services to help Soldiers and their Families with special needs.

An Exceptional Family Member is a Family member with any physical, emotional, developmental, or intellectual disorder that requires special treatment, therapy, education, training, or counseling, and meets the eligibility criteria. 

Soldiers* with Exceptional Family Members are required to register for EFMP and keep enrollment information current. This way, Family needs will be considered during the OCONUS assignments process.

If you’re eligible for EFMP services, Family members must be screened and enrolled when they accompany authorized Soldiers on OCONUS assignments. Screenings include medical records review for all Family members and developmental screening for all children aged 72 months and younger.

For more information about EFMP, contact the EFMP point of contact through your nearest Army medical treatment facility.

*Who must enroll in the program?

      (1) Active Army

      (2) U.S. Army Reserve (USAR) Soldiers in the Active Guard Reserve (AGR) Program

      (3) Army National Guard (ARNG) AGR personnel serving under authority of 10 USC and 32 USC.

Department of the Army civilian employees do not enroll in the program.

You must identify dependent children with special education and medically related service needs and, Family members with medical needs each time they process for an assignment to a location outside the United States, where Family member travel is authorized at government expense.

EFMP MEDDAC Information

Hours of Operation

Monday Closed
Tuesday 8 a.m. - 11:30 a.m.
1 p.m. - 4 p.m.
Wednesday 8 a.m. - 11 a.m.
1 p.m. - 4 p.m.
Thursday 8 a.m. - 11 a.m.
1 p.m. - 4 p.m.
Friday 8 a.m. - 11 p.m.
1 p.m. - 4 p.m.
Saturday Closed
Sunday Closed
Enrollment & OS Screening Tuesday & Thursday 9 a.m. - 11 a.m.
1 p.m. - 3 p.m.


4500 Stuart Street
8th Floor, Rm 8-36

+1 (803) 751-2505

Military DSN Tel:

The most common diagnosis that require enrollment include, but are not limited to:

  • ADD/ADHD/ODD (if on medications or receiving any counseling within the last 5 years)
  • Allergies (if requires allergy shots or follow-up with allergist)
  • Autism Spectrum Disorders and Significant Developmental Delays
  • Asthma / Reactive Airway Disease ( Daily Bronchodilator’s)
  • Auto-immune/Neuromuscular Disorders (such as Muscular Dystrophy, Lupus, Multiple Sclerosis, Rheumatoid Arthritis)
  • Cancer (unless pt. has completed treatments, is in remission > 5 years, and is requiring no further follow-up)
  • Cerebral Palsy or Loss of Mobility (requiring use of wheelchair, walker etc.)
  • Cleft Lip/Plate (unless s/p with complete repair and no longer requiring any follow-up)
  • Developmental Delay (including those receiving early intervention services or speech therapy, OT and or PT)
  • Diabetes (requiring any frequent or specialist follow-up)
  • Equipment (e.g.; G-tube, 02, pacemaker, shunt, tracheotomy, wheel chair or other aid)
  •  Genetic Disorders/Congenital Anomalies (e.g. CF, Trisomy 21, Hydrocephalus, Spina Bifida)
  • Hearing Problems/Deafness (requiring hearing aids or special services)
  • Heart Conditions (congenital & acquired heart disease, any conditions requiring frequent f/u or cardiology)
  • Inflammatory Bowel Disease (Crones, Ulcerative Colitis)
  • Immunodeficiency (primary or secondary, including HIV/AIDS)
  • Mental Health conditions:  such as Anxiety Disorders, Bipolar Disorder, Depression, Eating Disorders, OCD, PTSD, Schizophrenia, etc.  (treated with any medications or received therapy within the last 5 years)
  • Premature or High Risk Infants
  • Seizure Disorders /Epilepsy
  • Sickle Cell Disease / Bleeding Disorders
  • Special Education and Early Intervention Services (requiring IFSP or IEP)
  • Substance Abuse (Drug /Alcohol requiring treatment or counseling)
  • Thyroid conditions (e.g. Graves’ disease or conditions requiring f/u with endocrinology)
  • Vision Problems / Blindness (sight not corrected with glasses or any conditions requiring ophthalmology
What is Respite Care?

What is respite care?
Respite care provides temporary relief to both families and caregivers, thus allowing them to rest and relax; engage in other daily activities; cope with additional daily responsibilities; and grow and stabilize the family unit. In addition, respite care services can be targeted to specific disabilities. 

Who qualifies for respite care?
Respite care services are available to family members with special needs who are enrolled in the Exceptional Family Member Program and who meet specific medical criteria. The qualifying EFM is eligible to receive a maximum of 40 hours monthly.

How does a soldier enroll in the respite care program?
The Soldier contacts the nearest Army ACS EFMP office to begin the assessment process and obtain the enrollment and medical forms.  Once the enrollment forms are completed the medical form will be forwarded to the nearest Army military treatment facility.

Special Needs Accommodation Process (SNAP)

What is Special Needs Accommodation Process (SNAP)?

The Special Needs Accommodation Process (SNAP) is a multidisciplinary team established to ensure the most appropriate placement of children with special needs. The team meets to review any new applications that indicate any possible special needs to review concerns regarding children already placed in Child and Youth Services (CYS) programs.

Who may be referred to the SNAP?
Any child who has a special need is eligible to use CYS. Categories of eligibility include: children of contractors, civilians, employees, active duty military, and military retirees.

Children who have:

  • asthma
  • attention deficit disorder
  • diabetes
  • autism
  • epilepsy
  • down's syndrome
  • seizure disorders
  • physically challenged
  • learning disabilities
  • sensory impairment (hearing/vision)
  • developmental replays
  • speech/language impairment

Who are SNAP members?
Exceptional Family Member Program Managers, Army Public Health Nurses, Child and Youth Training and Curriculum Specialists, CYS Coordinators/Program Directors/Trainers, and Appropriate Experts Parents/Sponsors/Guardians.

May I be present when my child is reviewed?
Yes! It is mandatory that a least one parent or legal guardian attend. According to the EFMP regulation (AF 608-75, 22 Nov 2006) children will not be able to start in any CYS program until the review is completed. You will be informed of the date, time, and location of your SNAP meeting. In order to assist the team, you may be asked to bring specific information such as:

Medical documentation detailing developmental delays, illnesses, the severity of allergies (exposure, reactions, and treatments), prescription medications, and your expectations of services to be provided by the CYS staff and Educational and Developmental Intervention Program. The review will cover developmental evaluations, services provided etc.

Normally, a SNAP review will take between a half-hour to 45 minutes. A SNAP review needs to be held only once a year unless there are changes in the child's special needs, i.e. medications, treatment, diagnosis, etc.

If I am not happy with my child's placement in childcare programs, may I request another meeting?
Certainly! The team reconvenes if a child's needs change, if the parents desire a different program placement, or if a child seems to be experiencing difficulties in the current placement. Parents may request a SNAP meeting at any time. Contact the Exceptional Family Member Program Manager.

Are providers trained to care for my child's need?
All CYS providers are trained and experienced to meet the needs of children with special needs. If your child presents a situation new to the staff, they will receive specialized training before your child is entrusted to their care.

When does SNAP meet?
Once a month. Call the Exceptional Family Member Program Manager for dates and locations. 

EFMP System Navigator

What is Systems Navigation?

 System Navigation is a community support component of the EFMP that connects Families with special needs to the systems of care they need, both on and off the installation. 

Who is a Systems Navigator?

Systems Navigators are Army Community Service EFMP staff members located on the installation. They are trained and knowledgeable about the systems of care used by Families with special needs. The primary role of a System Navigator is to guide or navigate Families through the available systems of care.

Who is eligible for Systems Navigation?

Active Duty Army, Reserve, and Guard Families are eligible for Systems Navigation assistance regardless of their exceptional Family member’s (EFM) medical and/or special education condition.  All services are provided at no cost to Families.

How can an EFMP Systems Navigator help your family?

A Systems Navigator can:

• Identify your Exceptional Family Member (EFM) and Family strengths and needs.

• Help your Family identify and prioritize EFM and Family goals.

• Develop your Family Service Plan to help reach those goals.

• Make referrals to required services. Help you learn more about the disability or medical condition.

• Find support groups and social activities in which your Family can participate.

• Strengthen your ability to advocate for your Exceptional Family Member.


The Fort Jackson System Navigator is located at Army Community Service EFMP office and is available at (803) 751-5256.  

EFMP- Helpful Phone Numbers

On Post

Service Phone Number
Army Community Service Family Advocacy Program (803) 751-6325
American Red Cross (803) 751-4329 or 1-877-272-7337
Army Community Service EFMP (803) 751-5256
Chaplain Family Life Center 803) 751-4966 / 4961
Child, Youth and School Services (803) 751-4865
Clinical Army Substance Abuse Program (803) 751-6597
Department of Behavioral Health Family Advocacy Program (Clinical) (803) 751-2235 / 2513
Early Intervention (803) 751-6910
Fort Jackson Family Homes  (803) 738-8275
HRD, Military Personnel (803) 751-5578
ID Section (803) 751-7731
Inspector General (803) 751-5314 / 5580
Legal Assistance (SJA) (803) 751-4287
MEDDAC EFMP (803) 751-2505
Military and Family Life Counselor (803) 751-4865
Moncrief Army Community Hospital

(803) 751-2160

Pierce Terrace Elementary School

(803) 782-1772

Pinckney Elementary School

(803) 787-6815

School Liaison Office

(803) 751-6150


1 (800) 444-5445


(803) 751-5281 or 1 (800) 868-0404


Off Post


Phone Number


Department of Disabilities & Special Needs (803) 898-9600 or 1 (888) 376-4636
Family Connection of SC (803) 252-0914 or 1 (800) 578-8750
Lexington School District 1 (803) 821-1000
Lexington School District 2 (803)796-4708
Richland School District 1 (803) 231-7000
Richland School District 2 (803) 787-1910
Richland/Lexington School Dist. 5 (803) 476-8000
Social Security Income (SSI)

1 (800) 772-1213
TTY:  1-800-325-0778

TEFRA (Medical Assistance) 1 (888) 549-0820
Important Forms and Documents

SNAP pamphlet.pdf

EFMP Systems Navigator Brochure (pdf)

EFMP Respite Care (pdf)

SCOR Children (pdf)

SCOR Adult (pdf)

South Carolina Department of Disabilities and Special Needs

Exceptional Family Member Program (EFMP) Identification List

Special Needs Accommodation Process Team (SNAP) Brochure (pdf)