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Relocation Readiness Program

Relocation Readiness Program

Moving is a part of life for Soldiers, Civilian Government Employees and their Families. The Army Community Service Relocation Readiness Program is here to help with a comprehensive support system, whether it’s your first move or the last of many. We have all kinds of information and resources to help you and your Family navigate your next military move.

Your first stop should be your local Army Community Service Center to meet with a Relocation Readiness Program Specialist who can get you started.

Welcome to Fort Jackson

Moving is a part of life for Soldiers and their Families. The Relocation Readiness
Program (RRP) provides assistance to military personnel, civilian employees and Family members who will be moving to the Fort Jackson/Columbia community and those relocating to other military installations. Our mission is to minimize the stress of relocation by offering information, skills and resources to service members, civilian employees and Family members that will simplify the moving process. If Fort Jackson is your first assignment in the Army, please contact us, by email, usarmy.jackson.93-sig-bde.mbx.jackson-acs@mail.mil, or phone, +1 (803)751-5256 for guidance on your PCS move. We are here to help you!

Inbound Services

MilitaryINSTALLATIONS and Plan My Move are two new helpful features from Military OneSource to provide you with the tools to successfully plan your next move.

MilitaryINSTALLATIONS is an automated information system designed to provide relocation information on all military installations.  Specific information contained in MilitaryINSTALLATIONS are:  sponsorship opportunities at the new location; moving costs and entitlements, including shipment of household items such as vehicles and pets; housing options and assistance including home buying, selling, and renting; financial management; childcare; supports for new or single parents;  support for foreign born spouses;  local health care providers; area schools and educational support services;  spouse employment and volunteer opportunities;  immigration resources; installation check-in/check-out procedures; and services for family members with special needs.

Welcome Packets: Click Electronic Welcome Packet (pdf) to receive an electronic welcome packet document.

To learn more about surrounding communities visit Experience Columbia SC  and Columbia Chamber of Commerce.

Plan My Move” allows you to create a customized step-by-step checklist tailored to the unique needs you or your Family may have.

Military OneSource is provided by the Department of Defense at no cost to active duty, Guard and Reserve (regardless of activation status) and their families. It is a virtual extension of installation services. Visit Military OneSource today at or call +1 (800) 342-9647.

Military OneSource web site also provides the following services:

  • Learn how to use and customize the “Plan My Move” Calendar for relocation pre-planning
  • Obtain directories of services and programs with locations and driving directions on installations worldwide
  • Find the facts on entitlements and allowances and calculating out-of-pockets costs
  • Research local community resources including cost of living differentials, affordability calculators, access to rental and home purchase information
  • See Government housing options and floor plans
  • Learn how to choose the right school and how to enroll your child in their new school

Also visit Military OneSource for official Military Community and Family Policy (MC&FP) program information, policy and guidance designed to help troops and their families, leaders, and service providers. Whether you live the military lifestyle or support those who do, you'll find what you need!

Newcomer's OrientationPost Newcomer Orientation is held the first Thursday of each month.  Location and starting time will be provided to service members and DAC’s upon in-processing.  A representative of the Command Group will open the orientation with a personal welcome. The Post Newcomer’s Orientation is mandatory for all Soldiers and required for all civilians arriving to Fort Jackson.  Spouses are encouraged to attend.  This will be a great opportunity for spouses to receive first-hand information about the valuable resources available on and around Fort Jackson.  Due to COVID-19, there will be no on-site childcare for this event.  Please note, everyone in attendance will be required to wear a face mask and will adhere to safe social distancing practices.  For additional information call ACS at +1 (803)751-5256 or email usarmy.jackson.93-sig-bde.mbx.jackson-acs@mail.mil.  For schedule, view Newcomer Flyer (pdf)

Lending Closet: The lending closet provides basic housekeeping items for temporary loan to incoming and outgoing families. Items include pots and pans, dishes, silverware, irons and ironing boards, toasters, coffee-pots, sleeping mats, cribs, high chairs, child car seats and other items. Initially the items are loaned out for 30 days, if additional time is required due to delays in household deliveries; requests for extensions may be granted in two week increments.  Orders to Fort Jackson and an ID card are required to check items out. We do not provide furniture, bed linens, pillows or towels.  DoD Civilians are eligible to utilize the Lending Closet. Visit Lending Closet Items (pdf) to view items.

Relocation Counseling: Individual counseling is provided to Soldiers and their Families who are new to Fort Jackson. First Term Soldiers and their Families are encouraged to set up appointments for individual counseling. Counseling will address specific issues and guidance and suggestions will be provided to help resolve problems associated with moving to Fort Jackson. A needs assessment will be conducted first to determine the needs of the individual requesting counseling. A follow up will be conducted to ensure client’s needs have been taken care. The following will be addressed during the counseling:

  • Fort Jackson Welcome Packet
  • Brief on ACS programs to include Lending Closet
  • PCS  allowances and entitlements
  • Housing options
  • Child care and school/education options
  • In-processing requirements

 

Appointments can be made by calling +1 (803)751-5256 email usarmy.jackson.93-sig-bde.mbx.jackson-acs@mail.mil.

Sponsorship Program: Relocation can be mentally and emotionally demanding, expensive and time consuming. Settling into your new location and your new unit takes preparation time. A sponsor is someone from your new unit who is assigned to assist settling into your new location.

IAW AR 600-8-8, the Total Army Sponsorship Program shall be executed to the fullest extent possible making it mandatory for Soldiers in the rank of Private (E-1) thru Colonel (0-6) and for civilians in grades GS-15 and below to participate in the Army Sponsorship Program. Family members who transition without their sponsor (e.g., deployments, extended training, etc.) will also be offered sponsorship.

Requesting a Sponsor: The Total Army Sponsorship Program (TASP) is now accessible in Army Career Tracker (ACT) to assist Soldiers, Officers, and DA Civilians during the transition to their new installation for assignment.  Commanders now have the ability to guarantee the successful assignment of individuals through the streamlined Sponsorship process found only in ACT.  TASP ensures that incoming Soldiers are assigned Sponsors prior to reporting to their new installation.  Obtaining a Sponsor reduces stress of reporting to a new unit, enhancing resiliency and improving readiness among Soldiers and Family members.

If you’ve requested a sponsor but have not received one, call +1 (803)751-5578 or email usarmy.jackson.imcom-hq.mbx.dhr-sponsorship@mail.mil.

There is a Youth Sponsorship Program on Fort Jackson. Youth Sponsorship is a way to match up relocating military youth with youth already living in Columbia. Sponsors will answer their questions, send them information, give them a tour once they arrive, and assist them in making new friends. No one knows a place better from a military youth's perspective than one already living here. To request a youth sponsor, call +1 (803)751-6150.

Sponsorship Training: The Total Army Sponsorship training is a mandatory training program implemented to educate appointed sponsors how to effectively sponsor newcomers arriving the unit, installation and community. Educating and training appointed sponsors helps alleviate and eliminate some stresses associated with constant moving in the military.

Total Army Sponsorship Training is conducted upon in-processing Army Community Service (ACS) at Fort Jackson.  All Soldiers are required to in-process ACS; however, due to COVID-19, ACS in-processing is conducted on-line.  Upon completion, a certificate of completion will be provided for permanent party personnel to present to their unit upon in-processing.

In-Processing: To in-process Fort Jackson, all permanent party Soldiers are to report to Room 200, 5450 Strom Thurmond Boulevard, during the hours of operation of 7:30 am - 5 pm, Monday thru Friday. (NOTE: The in-processing office is closed on Federal holidays.)  All incoming permanent party Soldiers that report after normal duty hours are to report to their assigned Unit.  Upon checking-in to Room 200, Soldiers will be provided with the time and location of Post Newcomer Orientation.  Soldiers must bring the following forms to in-process at Fort Jackson, SC:  copy of leave form and Orders.

All Soldiers must be in uniform to in-process. The duty uniform at Fort Jackson, SC is ACU's. Be sure that you have enough uniforms with you to begin duty after in-processing.

Family Members in-processing with service members or arriving at a later date should check-in with ACS, 9810 Lee Rd., +1 (803)751-5256 email usarmy.jackson.93-sig-bde.mbx.jackson-acs@mail.milDue to COVID 19, all ACS staff is currently teleworking.  Please call and leave a message and someone will promptly return your call.

Incoming Department of Army Civilians should report to the Civilian Personnel Advisory Center (CPAC) located at 5450 Strom Thurmond Blvd, Room 229, on date provided by CPAC.

Multi-Cultural Services

Foreign Born Spouse Support Group: Quarterly meetings and activities are scheduled to provide information, assistance and support to all foreign-born spouses.  However, due to COVID-19, ACS meetings and activities are on pause.  Services and resources include: English as a Second Language (ESL) classes/resources; and much more. Spouses who participate have the opportunity to meet other spouses from various countries, view crafts and artworks, enjoy a variety of music and share information.  English as a Second Language (pdf)

Citizenship and Immigration: Effective January 1, 2020, Fort Jackson USCIS services for military and Family members will be reduced due to U.S. Citizenship & Immigration Services (USCIS) Field Office limited resources.  Service requests will be directed to the USCIS Contact Center, which can be reached by phone,  +1 (800)375-5283 or online at uscis.gov

The USCIS Contact Center provides a pathway to get consistent, accurate information and answers to immigration case questions.  You can call the USCIS Contact Center to get live help Monday through Friday from 8 a.m. to 8 p.m. Eastern Standard Time, except on federal holidays.  If the USCIS Contact Center is not be able to assist, the Contact Center will then schedule you to go to the appropriate Field Office for assistance.

Also, USCIS has a military section of the uscis.gov website that contains immigration information and links to resources geared specifically for members of the military and their Families.  USCIS has also established a toll-free military help line, +1 (877)247-4645 and an e-mail address at militaryinfo@uscis.dhs.gov, exclusively for current members of the military and their Families, as well as veterans.  Representatives are available to answer calls Monday through Friday from 8 a.m. to 4 p.m. Central Standard Time, excluding federal holidays.

If you have any problems contacting USCIS or need further assistance, please call ACS at +1 (803)751-5256Multi-Cultural Flyer (pdf)

Outbound Services

Relocation Counseling: Individual counseling is provided to Soldiers and their Families who are departing Fort Jackson due to a PCS move.  Counseling will address specific issues and guidance.  Whether the Soldier and/or Family member need to vent or discuss the current situation for stress relief, or whether more extensive discussion is needed on a wide array of topics, i.e., schools, housing, employment, extended counseling on these and other topics is available from ACS Relocation Readiness.  Suggestions will be provided to help resolve problems associated with your PCS move. A needs assessment will be conducted first to determine the needs of the individual requesting counseling. A follow up is conducted to ensure client’s needs were taken care. The following will be addressed:

  • MilitaryINSTALLATIONS” electronic welcome packet for military installation you are relocating to
  • Discuss PCS orders
  • Create and customize a moving calendar with “Plan My Move
  • Connect with important installation agencies
  • Understand out-processing requirements
  • Information on obtaining a sponsor at new installation

Appointments can be made by calling or +1 (803)751-5256 email usarmy.jackson.93-sig-bde.mbx.jackson-acs@mail.mil.

Relocating with Children - Whether it's your first move or one of many with children, we can help.  The Relocation Readiness Program have various age appropriate travel items such as: atlases, travel games, coloring books, language CD’s/Books, etc.  Please call +1 (803)751-5256, or email usarmy.jackson.93-sig-bde.mbx.jackson-acs@mail.mil to make an appointment.

For all Soldiers departing Fort Jackson.
MilitaryINSTALLATIONS and Plan My Move, are two new helpful features from Military OneSource to provide you with the tools to successfully plan your next move.

MilitaryINSTALLATIONS is an automated information system designed to provide relocation information on all military installations.

Welcome Packets: Visit MilitaryINSTALLATIONS for an electronic welcome packet.

Military OneSource is provided by the Department of Defense at no cost to active duty, Guard and Reserve (regardless of activation status) and their families. It is a virtual extension of installation services. Visit Military OneSource today at or call +1 (800) 342-9647.

Military OneSource web site also provides the following services:

  • Learn how to use and customize the “Plan My Move” Calendar for relocation pre-planning
  • Obtain directories of services and programs with locations and driving directions on installations worldwide
  • Find the facts on entitlements and allowances and calculating out-of-pockets costs
  • Research local community resources including cost of living differentials, affordability calculators, access to rental and home purchase information
  • See Government housing options and floor plans
  • Learn how to choose the right school and how to enroll your child in their new school

Also visit Military OneSource for official Military Community and Family Policy (MC&FP) program information, policy and guidance designed to help troops and their families, leaders, and service providers. Whether you live the military lifestyle or support those who do, you'll find what you need!

Stateside Levy Briefing: This briefing is optional but very beneficial for Soldiers and Family members making a stateside PCS move.  Information provided include: PCS process and procedures, finance entitlements, shipping household goods, Family travel, legal assistance for claims and shipment of POV and pets.

Levy Brief “Overseas Briefing”: This briefing is mandatory for Soldiers and Family members moving overseas. Information provided include: PCS process and procedures, finance entitlements, shipping household goods, port calls, Family travel, legal assistance for claims and shipment of POV and pets.

Overseas Resources:


Lending Closet: The lending closet provides basic housekeeping items for temporary loan to incoming and outgoing families and in other cases determined appropriate. Items include pots and pans, dishes, silverware, irons and ironing boards, toasters, coffee-pots, sleeping mats, cribs, high chairs, child car seats and other items. Initially the items are loaned out for 30 days, if additional time is required due to delays in household deliveries; requests for extensions may be granted in two week increments. Orders and an ID card are required to check items out. We do not provide bed linens, pillows or towels. Lending Closet Items (pdf).

Foreign Language & Foreign Cultural Information: The Relocation Readiness Program provides foreign language CD’s for Soldiers and Families to learn the language of the country where they will reside overseas. Foreign language CD’s are also available for children. Cultural information is provided at the overseas briefing to those moving overseas. Cultural information include: population, language, religion, general attitudes, personal appearance, customs and courtesies, lifestyle, government, education and economy.

Hearts Apart (Formerly “Waiting Families”):  The Hearts Apart Program provides support and information to families residing on post or in the surrounding community who are living separately from the military/civilian sponsor because of mission requirements.  Information is provided to connect and update families about what's happening on Fort Jackson and the surrounding community. For information or to sign up contact us at +1 (803) 751-5256, email usarmy.jackson.93-sig-bde.mbx.jackson-acs@mail.mil, or on Facebook.

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