Relocation Readiness Program

Hours of Operation

Monday 7:30 a.m. - 4:30 p.m.
Tuesday 7:30 a.m. - 4:30 p.m.
Wednesday 7:30 a.m. - 4:30 p.m.
Thursday 7:30 a.m. - 4:30 p.m.
Friday 7:30 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Contact

9810 Lee Road
Fort Jackson, SC 29207
Google Map

Tel:
+1 (803) 751-5256

Military DSN Tel:
+1 (312)734-5256

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Relocation Readiness Program

Moving is a part of life for Soldiers, Civilian Government Employees and their Families. The Army Community Service Relocation Readiness Program is here to help with a comprehensive support system, whether it’s your first move or the last of many. We have all kinds of information and resources to help you and your Family navigate your next military move.

Your first stop should be your local Army Community Service Center to meet with a Relocation Readiness Program Specialist who can get you started.

Welcome to Fort Jackson

Moving is a part of life for Soldiers and their Families. The Relocation Readiness
Program (RRP) provides assistance to military personnel, civilian employees and Family members who will be moving to the Fort Jackson/Columbia community and those relocating to other military installations. Our mission is to minimize the stress of relocation by offering information, skills and resources to service members, civilian employees and Family members that will simplify the moving process. If Fort Jackson is your first assignment in the Army, please contact us, by email, usarmy.jackson.93-sig-bde.mbx.jackson-acs@mail.mil, or phone, +1 (803)751-5256 for guidance on your PCS move. We are here to help you!

Inbound Services

MilitaryINSTALLATIONS and Plan My Move are two new helpful features from Military OneSource to provide you with the tools to successfully plan your next move.

MilitaryINSTALLATIONS provide address, telephone numbers, directions, installation overviews, local weather for programs, services and facilities on more than 250 military installation worldwide.

Welcome Packets: Click Electronic Welcome Packet (pdf) to receive an electronic welcome packet document.

To learn more about surrounding communities visit Experience Columbia SC  and Columbia Chamber of Commerce.

Plan My Move” is an automated information system designed to provide relocation information on all military installations. Specific information contained in “Plan My Move” are: education, employment, housing, relocation services, support services, medical and dental.
Military OneSource is provided by the Department of Defense at no cost to active duty, Guard and Reserve (regardless of activation status) and their families. It is a virtual extension of installation services. Visit Military OneSource today at or call +1 (800)342-9647.

Military OneSource web site also provides the following services:

  • Learn how to use and customize the “Plan My Move” Calendar for relocation pre-planning
  • Obtain directories of services and programs with locations and driving directions on installations worldwide
  • Find the facts on entitlements and allowances and calculating out-of-pockets costs
  • Research local community resources including cost of living differentials, affordability calculators, access to rental and home purchase information
  • See Government housing options and floor plans
  • Learn how to choose the right school and how to enroll your child in their new school

Also visit Military OneSource for official Military Community and Family Policy (MC&FP) program information, policy and guidance designed to help troops and their families, leaders, and service providers. Whether you live the military lifestyle or support those who do, you'll find what you need!

Newcomer's OrientationPost Newcomer Orientation is held the first Thursday of each month at the NCO Club, 5700 Lee Road. Starting time varies and will be provided to service members upon in-processing. A representative of the Command Group will open the orientation with a personal welcome. The Post Newcomer’s Orientation is mandatory for all Soldiers and required for all civilians arriving to Fort Jackson and will include attendance at BCT Graduation which is held outdoors.  Soldiers who bring their spouses will get a 3-day pass through their chain of command.  Spouses in attendance, with or without their service member, will receive a welcome gift from ACS.  In addition, a 50% discount lunch coupon at the NCO Club buffet will be provided to all attendees.  Free, on-site, childcare is provided by contacting Child Youth Services (CYS).  Call +1 (803)751-4865 to make reservations as soon as possible.  Additional information may be obtained by calling ACS at  +1 (803)751-5256 or by emailing usarmy.jackson.93-sig-bde.mbx.jackson-acs@mail.mil. For schedule, click Newcomer Flyer (pdf).

Newcomer Tour:  Army Community Service and Experience Columbia SC conducts a guided tour the 3rd Friday of each month.  Rour includes shopping areas, restaurants, sports facility, entertainment district; stops at Riverbanks Zoo, Five Points, the Vista, State Museum, State House, Edventure, and so much more.  Open to all newly arriving Soldiers and Family members, ages 10 and up. Bring a bag lunch or eat at a restaurant.  Wear your walking shoes.  Come to see all the fun there is to do in Columbia.  Childcare must be coordinated with Child and Youth Service, +1 (803)751-4842 or +1 (803)751-4865.  Meet at the ACS Center, 9810 Lee Road at 9 am; returning 1:30 pm.  Contact ACS to register for tour, +1 (803)751-5256, email usarmy.jackson.93-sig-bde.mbx.jackson-acs@mail.mil.

Lending Closet: The lending closet provides basic housekeeping items for temporary loan to incoming and outgoing families. Items include pots and pans, dishes, silverware, irons and ironing boards, toasters, coffee-pots, sleeping mats, cribs, high chairs, child car seats and other items. Initially the items are loaned out for 30 days, if additional time is required due to delays in household deliveries; requests for extensions may be granted in two week increments. Orders to Fort Jackson and an ID card are required to check items out. We do not provide furniture, bed linens, pillows or towels. Click Lending Closet Items (pdf) to view items.

Relocation Counseling: Individual counseling is provided to Soldiers and their Families who are new to Fort Jackson. First Term Soldiers and their Families are encouraged to set up appointments for individual counseling. Counseling will address specific issues and guidance and suggestions will be provided to help resolve problems associated with moving to Fort Jackson. A needs assessment will be conducted first to determine the needs of the individual requesting counseling. A follow up will be conducted to ensure client’s needs have been taken care. The following will be addressed during the counseling:

  • Fort Jackson welcome packet
  • Brief on ACS programs to include Lending Closet
  • PCS  allowances and entitlements
  • Discuss housing options
  • Discuss medical, dental, child care and school/education options
  • Understand in-processing requirements
  • Information obtaining a sponsor

Appointments can be made by calling +1 (803)751-5256 email usarmy.jackson.93-sig-bde.mbx.jackson-acs@mail.mil.

Sponsorship Program: Relocation can be mentally and emotionally demanding, expensive and time consuming. Settling into your new location and your new unit takes preparation time. A sponsor is someone from your new unit who is assigned to assist settling into your new location.

IAW AR 600-8-8, the Total Army Sponsorship Program shall be executed to the fullest extent possible making it mandatory for Soldiers in the rank of Private (E-1) thru Colonel (0-6) and for civilians in grades GS-15 and below to participate in the Army Sponsorship Program. Family members who transition without their sponsor (e.g., deployments, extended training, etc.) will also be offered sponsorship.

Sponsorship Training: The Total Army Sponsorship" training is a mandatory training program implemented to educate appointed sponsors how to effectively sponsor newcomers arriving the unit, installation and community. Educating and training appointed sponsors helps alleviate and eliminate some stresses associated with constant moving in the military.

Total Army Sponsorship Training is conducted upon in-processing Fort Jackson.  A certificate of completion will be provided for presentation to unit upon check-in to validate being a trained “Fort Jackson” sponsor.

Requesting a Sponsor: The Total Army Sponsorship Program (TASP) is now accessible in Army Career Tracker (ACT) to assist Soldiers, Officers, and DA Civilians during the transition to their new installation for assignment.  Commanders now have the ability to guarantee the successful assignment of individuals through the streamlined Sponsorship process found only in ACT.  TASP ensures that incoming Soldiers are assigned Sponsors prior to reporting to their new installation.  Obtaining a Sponsor reduces stress of reporting to a new unit, enhancing resiliency and improving readiness among Soldiers and Family members.

If you’ve requested a sponsor but have not received one, call +1 (803)751-5578 or email usarmy.jackson.imcom-hq.mbx.dhr-sponsorship@mail.mil.

There is a Youth Sponsorship Program on Fort Jackson. Youth Sponsorship is a way to match up relocating military youth with youth already living in Columbia. Sponsors will answer their questions, send them information, give them a tour once they arrive, and assist them in making new friends. No one knows a place better from a military youth's perspective than one already living here. To request a youth sponsor, call +1 (803)751-3053.

In-Processing: To in-process Fort Jackson, all permanent party Soldiers are to report to Room 200, 5450 Strom Thurmond Boulevard, during the hours of operation of 7:30 am - 5 pm, Monday thru Friday. (NOTE: The in-processing office is closed on Federal holidays.) All incoming permanent party Soldiers that report after normal duty hours are to report to the IHG Army Hotel/Welcome Center, located at 7550 Benning Road to sign in to Fort Jackson.  Upon checking-in to Room 200, Soldiers will be provided with the schedule for their One-Stop-In-Processing and Post Newcomer Orientation.  Soldiers must bring the following forms to in-process at Fort Jackson, SC:  copy of leave form and Orders.

Family Members in-processing with service members or arriving at a later date should check-in with ACS, 9810 Lee Rd., +1 (803)751-5256 email usarmy.jackson.93-sig-bde.mbx.jackson-acs@mail.mil.

Incoming Department of Army Civilians should report to the Civilian Personnel Advisory Center (CPAC) located at 5450 Strom Thurmond Blvd, Room 229, on date provided by CPAC.

All Soldiers must be in uniform to in-process. The duty uniform at Fort Jackson, SC is ACU's. Be sure that you have enough uniforms with you to begin duty after in-processing.

Multi-Cultural Services

Foreign Born Spouse Support Group: Quarterly meetings and activities are scheduled to provide information, assistance and support to all foreign-born spouses. Activities includes historical tours; multicultural luncheons; Rosetta Stone access; English as a Second Language (ESL) resources; and much more. Spouses who participate have the opportunity to meet other spouses from various countries, eat cultural foods, view crafts and artworks, enjoy a variety of music and share information.

Citizenship and Immigration:  Assistance is provided to service and Family members, retirees, and Department of Army civilians.  An immigration officer is on post the 1st and 3rd Wednesday of each month from 1-4 pm to provide face-to-face assistance.  Appointments are preferred but walk-ins are welcome.

Outbound Services

Relocation Counseling: Individual counseling is provided to Soldiers and their Families who are departing Fort Jackson due to a PCS move.  Counseling will address specific issues and guidance.  Whether the Soldier and/or Family member need to vent or discuss the current situation for stress relief, or whether more extensive discussion is needed on a wide array of topics, i.e., schools, housing, employment, extended counseling on these and other topics is available from ACS Relocation Readiness.  Suggestions will be provided to help resolve problems associated with your PCS move. A needs assessment will be conducted first to determine the needs of the individual requesting counseling. A follow up is conducted to ensure client’s needs were taken care. The following will be addressed:

  • “Plan My Move” packet for military installation you are relocating to
  • Discuss PCS orders
  • Create and customize a moving calendar with “Plan My Move”
  • Connect with important installation agencies
  • Understand out-processing requirements
  • Information on obtaining a sponsor at new installation

Appointments can be made by calling or +1 (803)751-5256 email usarmy.jackson.93-sig-bde.mbx.jackson-acs@mail.mil.

Relocating with Children - Whether it's your first move or one of many with children, we can help.  The Relocation Readiness Program have various age appropriate travel items such as: atlases, travel games, coloring books, language CD’s/Books, etc.  Please call +1 (803)751-5256, email usarmy.jackson.93-sig-bde.mbx.jackson-acs@mail.mil to make an appointment, or stop visit the ACS center at 9810 Lee Road.

For all Soldiers departing Fort Jackson.
MilitaryINSTALLATIONS and Plan My Move, are two new helpful features from Military OneSource to provide you with the tools to successfully plan your next move.

MilitaryINSTALLATIONS provide address, telephone numbers, directions, installation overviews, local weather for programs, services and facilities on more than 250 military installation worldwide.

Welcome Packets: Click Automated Welcome Packet for welcome packet.

To learn more about surrounding communities, visit Experience Columbia SC and Columbia Chamber of Commerce.

Plan My Move” is an automated information system designed to provide relocation information on all military installations. Specific information contained in “Plan My Move” are: education, employment, housing, relocation services, support services, medical and dental.

Military OneSource is provided by the Department of Defense at no cost to active duty, Guard and Reserve (regardless of activation status) and their families. It is a virtual extension of installation services. Visit Military OneSource today at or call +1 (800)342-9647.

Military OneSource web site also provides the following services:

  • Learn how to use and customize the “Plan My Move” Calendar for relocation pre-planning
  • Obtain directories of services and programs with locations and driving directions on installations worldwide
  • Find the facts on entitlements and allowances and calculating out-of-pockets costs
  • Research local community resources including cost of living differentials, affordability calculators, access to rental and home purchase information
  • See Government housing options and floor plans
  • Learn how to choose the right school and how to enroll your child in their new school

Also visit Military OneSource for official Military Community and Family Policy (MC&FP) program information, policy and guidance designed to help troops and their families, leaders, and service providers. Whether you live the military lifestyle or support those who do, you'll find what you need!

Stateside Levy Briefing: This briefing is optional for Soldiers and Family members making a stateside PCS move. Information provided include: PCS process and procedures, finance entitlements, shipping household goods, Family travel, legal assistance for claims and shipment of POV and pets. Stateside Briefing (pdf)

Levy Brief “Overseas Briefing”: This briefing is mandatory for Soldiers and Family members moving overseas. Information provided include: PCS process and procedures, finance entitlements, shipping household goods, port calls, Family travel, legal assistance for claims and shipment of POV and pets. Overseas Briefing (pdf)

Lending Closet: The lending closet provides basic housekeeping items for temporary loan to incoming and outgoing families and in other cases determined appropriate. Items include pots and pans, dishes, silverware, irons and ironing boards, toasters, coffee-pots, sleeping mats, cribs, high chairs, child car seats and other items. Initially the items are loaned out for 30 days, if additional time is required due to delays in household deliveries; requests for extensions may be granted in two week increments. Orders and an ID card are required to check items out. We do not provide bed linens, pillows or towels. Click to view Lending Closet Items (pdf).

Foreign Language & Foreign Cultural Information: The Relocation Readiness Program provides foreign language CD’s for Soldiers and Families to learn the language of the country where they will reside overseas. Foreign language CD’s are also available for children. Cultural information is provided at the overseas briefing to those moving overseas. Cultural information include: population, language, religion, general attitudes, personal appearance, customs and courtesies, lifestyle, government, education and economy.

Hearts Apart (Formerly “Waiting Families”): Hearts Apart is a support group and a forum for Families of Soldiers who are deployed, on extended TDY, or on unaccompanied tours. Information is provided to update families about what's happening on Fort Jackson and the surrounding community. The group meets quarterly to allow participants to be able to discuss their feelings and share experiences with others during the separation. Quarterly activities are also offered. For information or to sign up contact us at +1 (803)751-5256, email usarmy.jackson.93-sig-bde.mbx.jackson-acs@mail.mil, or on Facebook.