Army Community Service (ACS)

Hours of Operation

Monday 7:30 a.m. - 4:30 p.m.
Tuesday 7:30 a.m. - 4:30 p.m.
Wednesday 7:30 a.m. - 4:30 p.m.
Thursday 7:30 a.m. - 4:30 p.m.
Friday 7:30 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed
Federal Holidays Closed

Contact

9810 Lee Road
Fort Jackson, SC 29207
Google Map

Tel:
+1 (803)751-5256 +1 (800)337-3445 FAX +1 (803)751-5524

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ACS Mission

The mission of ACS is to facilitate the commander's ability to provide comprehensive, standardized, coordinated and responsive services that support Soldiers, Department of the Army civilians, and Families regardless of geographical location and to maximize technology and resources, eliminate duplication in service delivery and measure service effectiveness.

ACS Programs and Services

ACS invites you into a world of education, opportunity and discovery while offering programs and services that promote self-reliance, resilience, and stability during war and peace.

The many programs and services ACS has to offer can also be viewed in the Community Support tab. 

 

 
Army Community Service (ACS) Monthly Calendars
Information and Referral

"Bringing Soldiers and Services Together"
Community Information & Referral is the key source of integrated information that brings Soldiers and services together every day with ease, compassion, and quality to meet vital needs of all Soldiers, Department of Army Civilians, Retiree’s and their families. Our vision is for all people to have easy access to information and services provided in our Community. 

ACS Social Services Directory (pdf) is a combined resource guide of Fort Jackson social services. The guide is for Commanders, First Sergeants and Community Leaders to guide them where to get information and services needed for their Soldiers and Family Members. 


Helpful Phone Numbers and Websites:

Program Phone Website
ACS Information and Referral +1 (803)751-5256  http://jackson.armylive.dodlive.mil/civilians/families/
United Way call 2-1-1, or +1 (866)892-2911  www.sc211.org
Military One Source +1 (800)342-9647 www.militaryonesource.com
National Red Cross +1 (877)272-7337 www.redcross.org
AER National Headquarters +1 (866)878-6378 www.aerhq.org
 Veteran’s Affairs Office Columbia  +1 (803)255-4255  www.govoepp.state.sc.us/va/
New Parent Support Program

The New Parent Support Program (NPSP) promotes healthy Families through a variety of services including home visits, support groups, and parenting classes. We help Soldiers and Families learn to cope with stress, isolation, post-deployment reunions, and the everyday demands of parenthood. Army Families who are expecting a child or who have children up to age three can participate in all of our services confidentially and free of charge. 

Each installation has developed unique New Parent Support Program services that include:

  • Home visits: Scheduled at your convenience, home visits bring you education and reassurance right to your own home on many topics, including breastfeeding, sleeping, nutrition, potty training, age-appropriate discipline, developmental screenings, sibling rivalry, stress management, deployment issues, and time management. NPSP-Home Visitors are supportive and caring licensed clinical social workers (LCSWs) or registered nurses (RNs). They have extensive experience working with young children and are sensitive to your unique challenges as a military Family.
  • Expectant Parent Workshop: Helps to provide valuable information about pregnancy and postpartum health, basic infant care, infant massage, parenting skills, safety, discipline, stress management, deployment issues, and community resources.
  • Play groups: Scheduled regularly at installations, they help children learn through play in a supportive atmosphere that benefits parents as well. Activities include story time, crafts, and music.
  • Military Homefront: A free weekly parenting email with support, tips and advice, updates about your baby’s developmental milestones, and other great information curated just for you.

Contact your installation Army Community Service (ACS) Family Advocacy Program for more information. You can also call Military OneSource for more information and referrals (CONUS: +1 (800)342-9647; OCONUS: 00-800-3429-6477; To call collect with operator assistance OCONUS: +1 (484)530-5908.

SNAP (Special Needs Accommodation Process)

What is Special Needs Accommodation Process (SNAP)?

The Special Needs Accommodation Process (SNAP) is a multidisciplinary team established to ensure the most appropriate placement of children with special needs. The team meets to review any new applications that indicate any possible special needs to review concerns regarding children already placed in Child and Youth Services (CYS) programs.

Who may be referred to the SNAP?
Any child who has a special need is eligible to use CYS. Categories of eligibility include: children of contractors, civilians, employees, active duty military, and military retirees.

Children who have:

  • asthma
  • attention deficit disorder
  • diabetes
  • autism
  • epilepsy
  • down's syndrome
  • seizure disorders
  • physically challenged
  • learning disabilities
  • sensory impairment (hearing/vision)
  • developmental delays
  • speech/language impairment


Who are SNAP members?
Exceptional Family Member Program Managers, Army Public Health Nurses, Child and Youth Training and Curriculum Specialists, CYS Coordinators/Program Directors/Trainers, and Appropriate Experts Parents/Sponsors/Guardians.

May I be present when my child is reviewed?
Yes! It is mandatory that a least one parent or legal guardian attend. According to the EFMP regulation (AF 608-75, 22 Nov 2006) children will not be able to start in any CYS program until the review is completed. You will be informed of the date, time, and location of your SNAP meeting. In order to assist the team, you may be asked to bring specific information such as:

Medical documentation detailing developmental delays, illnesses, the severity of allergies (exposure, reactions, and treatments), prescription medications, and your expectations of services to be provided by the CYS staff and Educational and Developmental Intervention Program. The review will cover developmental evaluations, services provided etc.

Normally, a SNAP review will take between a half-hour to 45 minutes. A SNAP review needs to be held only once a year unless there are changes in the child's special needs, i.e. medications, treatment, diagnosis, etc.

If I am not happy with my child's placement in childcare programs, may I request another meeting?
Certainly! The team reconvenes if a child's needs change, if the parents desire a different program placement, or if a child seems to be experiencing difficulties in the current placement. Parents may request a SNAP meeting at any time. Contact the Exceptional Family Member Program Manager.

Are providers trained to care for my child's need?
All CYS providers are trained and experienced to meet the needs of children with special needs. If your child presents a situation new to the staff, they will receive specialized training before your child is entrusted to their care.

When does SNAP meet?
Once a month. Call the Exceptional Family Member Program Manager for dates and locations. 

Family Advocacy Program (FAP)
Overview

The U.S. Army Family Advocacy Program (FAP) helps Soldiers and their Families recognize and prepare for the unique challenges of military lifestyles. Our services include seminars, workshops, counseling, and intervention to help strengthen the relationships of Army Families.

We are also dedicated to the prevention domestic abuse, child abuse, and neglect of Soldiers and their Families through offering education, prompt reporting, investigation, intervention, and treatment.

If you need help, please call the National Domestic Violence Hotline at +1 (800)799-7233. You should also contact your installation’s Family Advocacy Program for more information.

Social Service Resource Directory

Motto: “Real-Life Solutions for Successful Army Living”

Vision: Self-sufficient Families, safe homes, Cohesive communities, and enhanced readiness

Mission: Facilitate commander's ability to provide comprehensive, standardized, coordinated, and responsive services that support Soldiers, DA Civilians and Families. Maximize technology and resources, eliminate duplication in service delivery, and measure service effectiveness.

Social Service Resource Directory