Family Advocacy Program

Hours of Operation

Monday 7:30 a.m. - 4:30 p.m.
Tuesday 7:30 a.m. - 4:30 p.m.
Wednesday 7:30 a.m. - 4:30 p.m.
Thursday 7:30 a.m. - 4:30 p.m.
Friday 7:30 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed
Federal Holidays Closed


Google Map

+1 (803)751-5256

Military DSN Tel:
+1 (312)734-5256

The U.S. Army Family Advocacy Program (FAP) helps Soldiers and their Families recognize and prepare for the unique challenges of military lifestyles. Our services include seminars, workshops, counseling, and intervention to help strengthen the relationships of Army Families.

We are also dedicated to the prevention domestic abuse, child abuse, and neglect of Soldiers and their Families through offering education, prompt reporting, investigation, intervention, and treatment.

If you need help, please call the National Domestic Violence Hotline at +1 (800)799-7233. You should also contact your installation’s Family Advocacy Program for more information.

Family Advocacy Classes

Stress Management

Stress — you can handle it, a stress, and relaxation class. The class focuses on individual learning techniques to manage stressors, identify, and decrease triggers of anger, and learn relaxation exercises. This class is the second Thursday of each month, from 11 a.m. to noon. A class certificate of attendance will be provided upon completion. To register, please call (803) 751-5256. 

Anger Management; Learn to choose effective methods to handle anger.

Learn your triggers to anger and to manage your anger effectively. The class is the third Thursday of each month from 11 a.m. to noon. A class certificate of attendance will be provided upon completion. To register, please call (803) 751-5256.

Baby Basics

Baby Basics is a workshop for expecting parents. You will learn the basics of taking care of infants including: handling, diapering, dressing, bathing, safety concerns, feeding, when baby is sick, and postpartum care. Participants will receive a baby bundle. To register, please call (803) 751-5256.

Healthy Relationships Class

Building a healthy relationship does not develop overnight. It takes cultivation and commitment. In this class, topics discussed will include open communication, handling conflict, the role of independence and respect, and how to recognize, grow, and maintain healthy relationships. The class is held the first Tuesday of each month from 11 a.m. to noon. Join us and bring your lunch. We can also bring this class to your unit. Please call (803) 751-5256 for more information.

Victim Advocacy Program

The Victim Advocacy Program helps empower victims of sexual assault and intimate partner violence (IPV) to make decisions that can improve their quality of life. Victim Advocates provide victims with information on their rights, provide emergency shelter, establish safety planning, file for protection orders, assist with child care costs, and accompany victims to court proceedings and /or meetings with lawyers, police officers, and command. In addition they can make referrals to local resources for a variety of needs. Victim Advocates are not attorneys and cannot provide legal advise. Information on obtaining an attorney can be provided.

Restricted Reporting:

Restricted reporting allows an adult victim of IPV to disclose the details of his or her abuse to specifically identified individuals. Upon doing so, a victim can receive medical treatment and victim advocacy services without requiring that notice be given to the victim’s or alleged offender’s commander or law enforcement.

Victims who desire restricted reporting must report to one of the following specified individuals:

  • Victim Advocate
  • Victim Advocate Supervisor
  • Healthcare Provider

Disclosure of domestic abuse to persons other than those covered by this policy may result in an investigation of the allegations by law enforcement and clinical intervention from FAP. There are exceptions to this policy; for more information call (803) 751-5256.

Unrestricted Reporting:

Victims of IPV who want to pursue an official investigation of an incident should use current reporting channels, e.g. chain of command, Family Advocacy Program, or law enforcement. Upon notification of a domestic abuse incident, victim advocacy services and Family Advocacy Program clinical services will be offered to the victim.


How To Stay Safe


Go to an area that has an exit.

Not a bathroom (near hard surfaces), kitchen (knives), or near weapons.


Stay in a room with a phone.

Call 911, a friend or a neighbor, if possible. Inform them if there are weapons in the home.


Know your escape route.

Practice how to get out of your home safely. Visualize your escape route.


Have a packed bag ready.

Keep it hidden in a handy place in order to leave quickly, or leave the bag elsewhere if the abuser searches your home. Have money, keys, and important documents in this bag. (See list below)


Devise a code word or signal.

Tell your children, grandchildren or neighbors so you can communicate to them that you need the police.


Trust your judgment.

Consider anything that you feel will keep you safe and give you time to figure out what to do next. Sometimes it is best to flee, sometimes to placate the abuser-anything that works to protect yourself and the children.


Know where you are going.

Plan where you will go if you have to leave home, even if you don’t think you’ll need to.


Open a Checking/Savings Account:

This should be done in a different banking institution than the one where you and your partner banked together and should only be opened in your name. If you have an order of protection make sure they have a copy of it and are aware that your partner is not authorized any kind of access to your account.




LEAVING CAN BE THE MOST DANGEROUS TIME!!  Victim Advocates can assist you with temporary shelter and obtaining an order of protection.


Have a safe place to stay.

Make sure it is a place that can protect you and your children or grandchildren.


Cell phone use.

Depending on the type of phone you have the offender can obtain access to calls, texts, and your location. You will need to turn the locator off on the phone or buy a trac phone giving the number only to people you trust. This applies to tablets as well.


If you are in a dangerous situation, CALL 911!!!!


Call a domestic violence victim service program:


Columbia, SC Sister Care: 24 Hour Crisis Line 803-765-9428


Ft. Jackson Victim Advocate: 24 Hour On-Call Phone 803-429-4870


Family Advocacy Program Office 8-5 M-F 803-751-5256


Other Precautions

Leave money, extra keys, copies of important documents and clothing with them in advance, so you can leave quickly, if necessary.  Inform your employer if there is an order of protection in effect. Change your routes and shopping habits if necessary. Avoid status updates on social media, for example, Facebook.



ITEMS TO TAKE WHEN LEAVING. If I decide to leave my abuser, it is important to take certain items with me. I may also want to give an extra copy of papers and an extra set of clothing to a friend just in case I have to leave quickly. Items on the following list are the most important to take. If there is time, I might take other items or store them somewhere outside my home so I can get to them easily.

Whom to Contact if You Need Help


Family Advocacy
Fort Jackson Office
9810 Lee Rd.
Tel. (803) 751-5256

After Hours Domestic Violence emergencies call (803) 429-4870

Program Phone
Victim Advocate +1 (803)751-5256
Child Abuse +1 (800)422-4453 or+1 (803)429-4880
Chaplains Family Life Center +1 (803)751-4542 
Military Police +1 (803)751-3113 or +1 (803)751-911
Rape Crisis Hotline +1 (803)771-7273
Social Work Services Counseling
7th Floor Moncrief Army Community Hospital
+1 (803)751-2216 or+1 (803)751-2235
Staff Judge Advocate  +1 (803)751-4287
Sister Care (24-hour Crisis Hotline)  +1 (800)637-7606 or+1 (803)765-9428 
Military One Source  +1 (800)464-8107 
Community Mental Health  +1 (803)751-5183 
Alcohol/Drug Program  +1 (803)751-6597 or+1 (803)751-5007 
Army Community Service +1 (803)751-5256 
Criminal Investigation Division  +1 (803)751-7664 


New Parent Support Program

The New Parent Support Program (NPSP) promotes healthy Families through a variety of services including home visits, support groups, and parenting classes. We help Soldiers and Families learn to cope with stress, isolation, post-deployment reunions, and the everyday demands of parenthood. Army Families who are expecting a child or who have children up to age three can participate in all of our services confidentially and free of charge. 

Each installation has developed unique New Parent Support Program services that include:

  • Home visits: Scheduled at your convenience, home visits bring you education and reassurance right to your own home on many topics, including breastfeeding, sleeping, nutrition, potty training, age-appropriate discipline, developmental screenings, sibling rivalry, stress management, deployment issues, and time management. NPSP-Home Visitors are supportive and caring licensed clinical social workers (LCSWs) or registered nurses (RNs). They have extensive experience working with young children and are sensitive to your unique challenges as a military Family.
  • Expectant Parent Workshop: Helps to provide valuable information about pregnancy and postpartum health, basic infant care, infant massage, parenting skills, safety, discipline, stress management, deployment issues, and community resources.
  • Play groups: Scheduled regularly at installations, they help children learn through play in a supportive atmosphere that benefits parents as well. Activities include story time, crafts, and music.
  • Military Homefront: A free weekly parenting email with support, tips and advice, updates about your baby’s developmental milestones, and other great information curated just for you.

Contact your installation Army Community Service (ACS) Family Advocacy Program for more information. You can also call Military OneSource for more information and referrals (CONUS: +1 (800)342-9647; OCONUS: 00-800-3429-6477; To call collect with operator assistance OCONUS: +1 (484)530-5908.

SNAP (Special Needs Accommodation Process)

What is Special Needs Accommodation Process (SNAP)?

The Special Needs Accommodation Process (SNAP) is a multidisciplinary team established to ensure the most appropriate placement of children with special needs. The team meets to review any new applications that indicate any possible special needs to review concerns regarding children already placed in Child and Youth Services (CYS) programs.

Who may be referred to the SNAP?
Any child who has a special need is eligible to use CYS. Categories of eligibility include: children of contractors, civilians, employees, active duty military, and military retirees.

Children who have:

  • asthma
  • attention deficit disorder
  • diabetes
  • autism
  • epilepsy
  • down's syndrome
  • seizure disorders
  • physically challenged
  • learning disabilities
  • sensory impairment (hearing/vision)
  • developmental delays
  • speech/language impairment

Who are SNAP members?
Exceptional Family Member Program Managers, Army Public Health Nurses, Child and Youth Training and Curriculum Specialists, CYS Coordinators/Program Directors/Trainers, and Appropriate Experts Parents/Sponsors/Guardians.

May I be present when my child is reviewed?
Yes! It is mandatory that a least one parent or legal guardian attend. According to the EFMP regulation (AF 608-75, 22 Nov 2006) children will not be able to start in any CYS program until the review is completed. You will be informed of the date, time, and location of your SNAP meeting. In order to assist the team, you may be asked to bring specific information such as:

Medical documentation detailing developmental delays, illnesses, the severity of allergies (exposure, reactions, and treatments), prescription medications, and your expectations of services to be provided by the CYS staff and Educational and Developmental Intervention Program. The review will cover developmental evaluations, services provided etc.

Normally, a SNAP review will take between a half-hour to 45 minutes. A SNAP review needs to be held only once a year unless there are changes in the child's special needs, i.e. medications, treatment, diagnosis, etc.

If I am not happy with my child's placement in childcare programs, may I request another meeting?
Certainly! The team reconvenes if a child's needs change, if the parents desire a different program placement, or if a child seems to be experiencing difficulties in the current placement. Parents may request a SNAP meeting at any time. Contact the Exceptional Family Member Program Manager.

Are providers trained to care for my child's need?
All CYS providers are trained and experienced to meet the needs of children with special needs. If your child presents a situation new to the staff, they will receive specialized training before your child is entrusted to their care.

When does SNAP meet?
Once a month. Call the Exceptional Family Member Program Manager for dates and locations.